Welcome to My Medic At Home !

Our Mission

Bring you professional, affordable and easy-to-use home healthcare equipment, to help you take care of yourself and your loved ones with the right tools, comfort, and peace of mind, right where you feel safest.

We’re here to support:

• Elderly parents or grandparents who need independence and comfort
• People managing chronic conditions like diabetes or hypertension
• Caregivers doing their best every day
• Families who want to avoid long trips to clinics or pharmacies

What We Offer

From health monitors to mobility aids, and other health related solutions, every product in our store is:

• Clinically tested
• Simple to use at home
• Quickly delivered
• Backed by real human support

Why Choose Us ?

Because we’re your partner in care.

Each item is carefully selected for its quality, usefulness, and affordability, because health matters, and so does your budget.

Whether you’re supporting recovery, managing a condition, or preparing for what’s ahead, we’re with you, every step of the way.

Thank you for choosing My Medic At Home.

Our shop is not a medical institution and does not provide medical advice, diagnosis, or treatment.

We are an online retailer of home healthcare equipment — our role is to offer access to useful tools that support everyday health monitoring and comfort at home.

All content on our website is for informational and product description purposes only and should never replace professional medical advice.

Please consult a qualified healthcare provider before using any medical equipment or making decisions related to your health or the health of others.

Welcome to My Medic At Home ! By accessing or purchasing from our website, you agree to comply with the following terms and conditions. Please read them carefully:

1. General Information

• Our store is an online store. All products are shipped directly from trusted suppliers worldwide.
• We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site implies acceptance of any changes.

2. Orders & Payment

• Orders are processed promptly, usually within 1-3 business days.
• Payment is processed securely through our payment gateway.

3. Pricing & Availability

• All prices are listed in US Dollar.
• Product availability depends on suppliers’ stock, and we will notify you if an item is out of stock.

4. Shipping & Delivery

• Shipping times vary based on location and external factors. We aim for timely delivery but cannot guarantee specific arrival dates.
• Customers are responsible for accurate shipping info; additional fees may apply for reshipments due to incorrect addresses.

5. Returns & Refunds

• Due to the nature of our activity, some items may be non-returnable, but we are committed to your satisfaction and will assist with faulty or incorrect items.
• Refunds are processed after supplier approval; see our Return Policy for details.

6. Customer Responsibilities

• You agree to provide accurate personal and payment information upon purchase.
• You agree not to use our website for illegal activities or violations of these terms.

7. Intellectual Property

• All content, logos, images, and branding on My Medic At Home Store are protected by copyright and are the property of My Medic At Home Store unless otherwise stated.
• Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

• We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
• We disclaim any warranties for products purchased.

9. Privacy

• Your privacy is important to us. Please review our Privacy Policy to understand how we handle your data.

10. Contact Us
For questions about these Terms of Service, contact us at medicomall24@gmail.com

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at medicomall24@gmail.com.

We work with trusted suppliers to deliver quality products directly to your door. Here’s what you need to know about our shipping process:

1. Processing Time

• Orders are processed within 1-3 business days after your purchase.
• During peak periods or special sales, processing may take a little longer, thank you for your patience!

2. Shipping Methods & Delivery Time

• We ship worldwide using reliable carriers.
• Delivery typically takes 7-15 business days for most locations, but please allow up to 20 days during busy seasons or unforeseen delays.
• Delivery times depend on your location and the shipping carrier.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and item weight.
• We also offer free shipping on select products or orders over a certain amount, check our store for current promotions!

4. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.
• You can follow your package’s journey directly on the carrier’s website.

5. International Shipping & Customs

• We ship internationally; please note that customs fees, duties, or taxes may be applicable in your country.
• These charges are your responsibility, and we recommend checking local customs regulations.

6. Delays & Issues

• Sometimes, external factors like weather, customs, or logistics may cause delays.
• If your order is delayed beyond expected times, contact us, and we’ll help track it down or resolve the issue.

7. Shipping Addresses

• Please ensure your shipping address is correct before placing your order.
• We cannot change addresses once an order is processed.
• If your package gets returned due to incorrect address details, additional shipping fees may apply for reshipment.

8. Questions?
If you have any questions about your order or shipping, contact our customer support at medicomall24@gmail.com, we’re happy to help!

Each product comes directly from our trusted suppliers. While many items are final sale, we are committed to ensuring your satisfaction and will do our best to solve any issues.

1. Order Cancellations
You can cancel your order within 24 hours of purchase ! After that, your order is processed quickly, but contact us if you need assistance.

2. When to Contact Us

• If your item arrives damaged, defective, or incorrect, please reach out within 2 days of receipt.
• We will work closely with our suppliers to provide a solution, including refunds or replacements when possible.

3. Easy Return Process

• For eligible items, we will guide you through the return process to make it simple.
• Due to the nature of our activity, some products might be non-returnable, but we will always evaluate each case individually to make sure you’re taken care of.

4. Non-Returnable Items
Certain products, like personal care, hygiene items, or opened goods, are generally non-returnable unless defective or damaged upon arrival.

5. Customer Satisfaction Guarantee
Your happiness is our priority! If you’re not satisfied with your order, contact us, and we’ll do our best to resolve it, whether through a replacement, refund, or store credit.

6. Shipping & Refunds

• Refunds are processed after the supplier confirms the issue.
• Customer is usually responsible for return shipping unless the item is faulty or incorrect.
• Once the return is received and inspected, we will issue your refund promptly.

Thank you for trusting us. We’re here to make sure your experience is smooth, and your satisfaction is guaranteed!

At My Medic At Home, we value clear and open communication with our customers. Here's how you can reach us:

1. How to Contact Us

• Email: medicomall24@gmail.com
• Customer Support: Available everyday. from, 9 AM - 5 PM
• Social Media: https://www.instagram.com/my_medic_at_home/

2. Response Time

• We strive to respond to all inquiries within 24-72 hours during business days.

3. What We Address

• Order questions (status, tracking, cancellations)
• Product information and details
• Returns, exchanges, or refunds assistance
• General inquiries or feedback

4. Important Tips

• Please provide your order number and details when contacting us for faster service.
• Double-check your contact details during checkout to ensure smooth communication.

5. Privacy & Confidentiality

• Your personal information shared with us will be used solely for order fulfillment and support purposes.
• We do not share your personal contact info with third parties without your consent, except for necessary shipping or payment processing.

6. We’re Here to Help!
Your satisfaction is our priority, and we’re committed to providing you with excellent support. Feel free to reach out anytime!